Chris
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When does my credit or debit card get charged?
Your credit or debit card will be authorized and charged upon placing your order. If you are renting books, your credit card will remain on file in case the rented books are not returned or are ret...
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What are Marketplace books?
Marketplace books are items listed and shipped by independent sellers, such as other students and parents. These sellers have two (2) business days after your order is placed to ship the order. Ple...
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Will textbook prices change?
The Online Bookstore’s goal is to offer students the most competitive price for their textbooks. With our dynamic pricing model, textbook prices are subject to change based on market prices and inv...
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Why are there no course materials listed for a class?
If you do not see any course materials listed for a particular class, this could be because course materials have not been finalized or are not required by the professor. You will need to check bac...
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Do you take debit cards? What credit cards do you take? Other payment methods?
Yes, we do accept Visa and MasterCard debit cards. You may also use Visa, MasterCard, American Express, and Discover credit cards to pay for your order. We also accept PayPal and Apple Pay. For mor...
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Where will my books be shipped?
You may ship your order anywhere you choose. When entering shipping information, you may have the option to check the “Ship to Campus” box to ship directly to your campus. If “Ship to Campus” is no...
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Where will my books be shipped?
You may ship your order anywhere you choose. When entering shipping information, you may have the option to check the “Ship to Campus” box to ship directly to your campus. If “Ship to Campus” is no...
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When will my books be shipped?
Books are shipped based on availability. The availability of each book will be indicated under the condition of each item. If a book is in stock and your order is placed before 11 AM ET, it will sh...
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Why order through the Online Bookstore?
As your school’s official bookstore, we guarantee you will receive the correct items for your courses. We also have a dedicated Customer Service Department to answer any questions you have. Finally...
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Contact Us
Chat (this option has the fastest service):Hours of operations:7 days a week; Monday-Friday 8:30am-9:00pm ET; Saturday-Sunday 8:30am-5:00pm ETTo chat with our customer service team, use the Help bu...
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